Utility News: Recently, the Consumer Forum has imposed a fine of Rs 15 lakh on a renowned company manufacturing fairness cream. The forum imposed this penalty on the complaint of a person, who alleges that the claims of ‘Fair and Handsome’, a product made by the company to make the face fair, are misleading. The name of the complainant is Nikhil Jain, who is 35 years old and is a banker by profession. Nikhil got this victory after a 12-year long legal battle. Now in such a situation, you should also know your rights very well because you can also be the next Nikhil Jain. Let us know…
know your rights
The right to safety protects you from dangerous goods available in the market. Shopkeepers and companies do not have the right to sell anything that may cause any harm to you. For this, you have to look for marks like ISI, AGMARK, FPO to identify good goods. Under the Right to Information, you can ask for information about whatever goods you are carrying. This information can be the price, quantity, quality, date of manufacture and expiry date of the goods.
The right to complain is very important
Under the right to complain, if you have any problem with any product or service, you have the right to complain about it. You can also lodge a complaint by going to the concerned department. So under the right to get compensation, if any of your rights is taken away, then you have the right to get compensation. As part of your right to be an informed consumer, it is your duty to know your rights. So that you can take decisions with your wisdom.
right to seek redress
It means the right to seek redress against unfair trade practices or dishonest exploitation of consumers. This also includes the right to fair disposal of genuine consumer complaints. Consumers have the right to complain about their genuine complaints. Many times their complaint is small, but it can have a huge impact on the society. But this becomes the scourge of society in the future.
Also read: How much punishment can be given for possessing fake Aadhaar or PAN card? These are the rules
other rights
Apart from these rights, there are many other rights with the help of which you can seek justice for the fraud done to you. These rights are often not exercised by customers because they are not aware of them.
right to security
right to information
right to choose
right to be heard
right to seek redress
Right to Consumer Education
Also read: How much punishment can be given for inciting someone to commit suicide? know the rules
